Shipping policy

At POLLY SATIN, we want your shopping experience to be smooth and enjoyable. We carefully prepare every order and offer reliable shipping options to help your favorite styles arrive at your doorstep.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays. Processing time is separate from shipping transit time.

During sales, holidays, or other busy periods, processing may take a little longer. We appreciate your patience while we prepare your order.

2. Shipping Methods & Rates

We offer the following shipping options for orders shipped within the United States:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	$0–$64.99	$8.00
Free Shipping	$65.00 and above	Free
Expedited Shipping	$0–$99.99	$18.00
Free Expedited	$100.00 and above	Free

Available shipping methods and fees are displayed at checkout. Shipping costs are calculated according to your order total and the shipping option selected.

3. Estimated Delivery Time

Delivery times may vary depending on the destination, carrier, weather conditions, and other factors outside our control. The estimated delivery time shown at checkout, when available, is provided as a guide and is not guaranteed.

Please allow additional time during peak shopping seasons and public holidays.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–48 hours for tracking details to update after the shipping confirmation is sent. You can then use the tracking link to follow your package's progress.

5. Shipping Delays

Although we do our best to ensure timely delivery, delays may occur due to carrier operations, severe weather, incorrect address details, customs procedures, or other circumstances beyond our control.

If your package appears delayed, please check the tracking information first. If you need further assistance, contact our customer support team.

6. Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase. POLLY SATIN cannot guarantee address changes after an order has been processed or shipped.

If you notice an error, contact us as soon as possible at help@pollysatin.com. We will do our best to assist, but changes may not be possible once fulfillment has begun.

7. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check around your delivery location and with household members or your local carrier.

If your package still cannot be located, contact us at help@pollysatin.com so we can help you review the available information.

8. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Brand: POLLY SATIN
Email: help@pollysatin.com
Business Address: 632 Avenue O SW, Apt B, Winter Haven, FL 33880, United States

Business correspondence only — this address is not a return address.

We appreciate your trust in POLLY SATIN and thank you for shopping with us.